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Trust & Safety

Safety isn't a feature. It's the whole point.

Rent Mate exists for real-world social company — coffee, events, city tours, study. To make that safe in the real world, we built trust into every layer: verified identities, in-app-only contact, live monitoring and fast enforcement.

Identity verification

Government ID and live-selfie checks. One ID, one face, one account — re-verified periodically.

Anti contact-exchange

Bios and chats are scanned for numbers, emails, handles, links, UPI IDs and obfuscated variants.

Live location & monitoring

Consent-based location during a meet, with safe check-ins and anomaly detection.

One-tap SOS

Alerts our safety team and your emergency contacts with your last known location.

Privacy by default

Real name, number and address always stay hidden — even after a booking is confirmed.

Repeat-violation enforcement

Warnings escalate to mutes, suspensions and permanent, device-linked bans.

Identity checks

Six levels of verification

Each level a companion clears adds to their public Trust Score.

  1. 1Phone OTP
  2. 2Email
  3. 3Government ID
  4. 4Face match
  5. 5Live video
  6. 6Background check
Chat guardrails

See the moderation in action

Type anything — we'll show what gets through and what doesn't.

Live · chat guardrailsblocked

What the other person sees

This message violates our community guidelines.

1 signal: Social handlerisk 25/100
Enforcement

Contact-sharing escalates fast.

Keeping plans on Rent Mate is what lets us protect you. Trying to move off-platform follows a clear, escalating path.

11st attemptWarning
22nd attempt24-hour chat restriction
33rd attempt7-day suspension
44th attemptPermanent ban

Data minimisation

Live location runs only during an active meet and only with both people's consent. Location history is anonymised or deleted after our retention window unless it's needed for an active safety investigation or a lawful request. You can read the details in our Data Retention Policy and Privacy Policy.